Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last updated:

Information We Collect

Personal Information

  • Account information (name, email address, profile picture)
  • Authentication data (encrypted passwords, OAuth tokens)
  • Communication preferences and settings
  • Subscription and billing information

Usage Information

  • Chat conversations and interactions with AI models
  • Search queries and analysis requests
  • Feature usage patterns and preferences
  • Device information and browser data
  • IP addresses and location data (anonymized)

Technical Information

  • Log files and error reports
  • Performance metrics and analytics
  • Cookies and similar tracking technologies
  • API usage and integration data

How We Use Your Information

Service Provision

  • • Provide AI-powered analysis and insights
  • • Maintain and improve our services
  • • Process your requests and queries
  • • Manage your account and subscriptions

Communication

  • • Send service updates and notifications
  • • Respond to support requests
  • • Share product announcements
  • • Provide security alerts

Improvement

  • • Analyze usage patterns
  • • Develop new features
  • • Enhance AI model performance
  • • Optimize user experience

Legal Compliance

  • • Comply with legal obligations
  • • Prevent fraud and abuse
  • • Protect user safety
  • • Enforce terms of service

Data Security

Technical Safeguards

  • • End-to-end encryption for sensitive data
  • • Secure HTTPS connections
  • • Regular security audits and updates
  • • Multi-factor authentication support
  • • Automated backup and recovery systems

Operational Security

  • • Limited access to personal data
  • • Employee security training
  • • Incident response procedures
  • • Third-party security assessments
  • • Compliance with industry standards

Data Sharing and Disclosure

We DO NOT sell your personal data

Your personal information is never sold to third parties for marketing or commercial purposes.

Limited sharing occurs only when:

  • Required by law or legal process
  • Necessary to protect user safety or prevent fraud
  • With service providers who assist in operations (under strict agreements)
  • In case of business transfer or merger (with user notification)
  • With your explicit consent

Your Rights and Choices

Access & Portability

Request a copy of your personal data in a portable format

Correction & Update

Correct or update your personal information at any time

Deletion

Request deletion of your account and associated data

How to Exercise Your Rights

To exercise any of these rights, please contact us through:

  • Email: privacy@pythra.com
  • Settings page in your account dashboard
  • Support ticket system

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic functionality, authentication, and security

Analytics Cookies

Help us understand usage patterns and improve our services

You can manage cookie preferences through your browser settings or our cookie consent banner.

International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) for EU data transfers
  • Adequacy decisions where applicable
  • Certification schemes and codes of conduct
  • Regular assessment of transfer mechanisms

Data Retention

Retention Periods

  • Account Data: Retained while your account is active
  • Chat History: Retained according to your preferences (default: 1 year)
  • Usage Analytics: Aggregated data retained for 2 years
  • Legal Records: Retained as required by applicable law

Account Deletion: When you delete your account, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

  • We will notify you via email or through our service
  • We will update the "Last updated" date at the top of this policy
  • Material changes will be highlighted and explained
  • You will have the opportunity to review changes before they take effect

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

General Inquiries

Email: privacy@pythra.com
Response time: Within 48 hours

Data Protection Officer

Email: dpo@pythra.com
For GDPR and data protection matters

We are committed to resolving any privacy concerns promptly and transparently. Your privacy is important to us, and we appreciate your trust in our services.