Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last updated: May 18, 2026

Information We Collect

Personal Information

Account information (name, email address, profile picture)
Authentication data (encrypted passwords, OAuth tokens)
Communication preferences and settings
Subscription and billing information

Usage Information

Chat conversations and interactions with AI models
Search queries and analysis requests
Feature usage patterns and preferences
Device information and browser data
IP addresses and location data (anonymized)

Technical Information

Log files and error reports
Performance metrics and analytics
Cookies and similar tracking technologies
API usage and integration data

How We Use Your Information

Service Provision

Provide AI-powered analysis and insights
Maintain and improve our services
Process your requests and queries
Manage your account and subscriptions

Communication

Send service updates and notifications
Respond to support requests
Share product announcements
Provide security alerts

Improvement

Analyze usage patterns
Develop new features
Enhance AI model performance
Optimize user experience

Legal Compliance

Comply with legal obligations
Prevent fraud and abuse
Protect user safety
Enforce terms of service

Data Security

Technical Safeguards

End-to-end encryption for sensitive data
Secure HTTPS connections
Regular security audits and updates
Multi-factor authentication support
Automated backup and recovery systems

Operational Security

Limited access to personal data
Employee security training
Incident response procedures
Third-party security assessments
Compliance with industry standards

Data Sharing and Disclosure

We DO NOT sell your personal data

Your personal information is never sold to third parties for marketing or commercial purposes.

Limited sharing occurs only when:

Required by law or legal process
Necessary to protect user safety or prevent fraud
With service providers who assist in operations (under strict agreements)
In case of business transfer or merger (with user notification)
With your explicit consent

Your Rights and Choices

Access & Portability

Request a copy of your personal data in a portable format

Correction & Update

Correct or update your personal information at any time

Deletion

Request deletion of your account and associated data

How to Exercise Your Rights

To exercise any of these rights, please contact us through:

Email: privacy@pythra.com
Settings page in your account dashboard
Support ticket system

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic functionality, authentication, and security.

Analytics Cookies

Help us understand usage patterns and improve our services.

You can manage cookie preferences through your browser settings or our cookie consent banner.

International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place:

Standard Contractual Clauses (SCCs) for EU data transfers
Adequacy decisions where applicable
Certification schemes and codes of conduct
Regular assessment of transfer mechanisms

Data Retention

Retention Periods

Account Data: Retained while your account is active.
Chat History: Retained according to your preferences, defaulting to 1 year.
Usage Analytics: Aggregated data retained for 2 years.
Legal Records: Retained as required by applicable law.

Account Deletion: When you delete your account, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

We will notify you via email or through our service
We will update the "Last updated" date at the top of this policy
Material changes will be highlighted and explained
You will have the opportunity to review changes before they take effect

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

General Inquiries

Email: privacy@pythra.com
Response time: Within 48 hours

Data Protection Officer

Email: dpo@pythra.com
For GDPR and data protection matters

We are committed to resolving any privacy concerns promptly and transparently. Your privacy is important to us, and we appreciate your trust in our services.