General Support
For product questions, account access, subscriptions, billing, refunds, and general assistance.
admin@pallax.aiPythra Support
Get help with Pythra products, accounts, subscriptions, privacy requests, Chrome extensions, and technical issues.
Contact Pythra Support
Privacy & Data
For privacy questions, personal data access or deletion requests, and account deletion.
privacy@pythra.aiDeveloper & Technical Support
For Chrome extension, integration, compatibility, and other technical issues.
developer@pallax.aiWhat to Include
To help us understand and resolve the issue, please include:
- Platform: iOS, Android, Web, or Chrome
- App or extension version
- Device and operating system
- Time the issue occurred
- Steps to reproduce the issue
- Error message or screenshot
- Email address associated with your account, if relevant
Common Requests
Quick guidance for the most common support questions.
Sign-in Issues
Check your network connection, update Pythra to the latest available version, and try again. If the issue continues, contact admin@pallax.ai.
Subscription, Billing, or Refund
Manage or cancel your subscription through the platform where it was purchased. Billing, cancellation, and refund processing may depend on the applicable platform. Contact admin@pallax.ai if you need assistance.
Account or Data Deletion
Email privacy@pythra.ai from the email address associated with your account to request account or personal data deletion.
Report a Data or Product Issue
Email admin@pallax.ai and include the relevant market link, the time the issue was observed, a screenshot if available, and a clear description of the problem.
Chrome or Technical Issue
Email developer@pallax.ai and include your browser or device version, the Pythra extension or app version, and the steps needed to reproduce the issue.
Pythra is operated by PALLAX INC.