General Support
For product questions, account access, subscriptions, billing, and general assistance.
support@pythra.aiPythra Support
Get help with Pythra products, accounts, subscriptions, privacy, and technical issues.
Contact SupportContact the Right Team
Privacy & Data
For privacy questions, personal data requests, and account deletion.
privacy@pythra.aiDeveloper Support
For Chrome extension and technical issues.
developer@pythra.aiWhat to Include
To help us understand and resolve the issue, please include:
- Platform: iOS, Android, Web, or Chrome
- App or extension version
- Device and operating system
- Time the issue occurred
- Steps to reproduce the issue
- Error message or screenshot
- Email associated with your account
Never send your password, verification code, private key, seed phrase, or complete payment information.
Common Requests
Sign-in Issues
Check your network connection, update Pythra to the latest version, and try again. If the issue continues, contact support@pythra.ai.
Subscription or Refund
Manage or cancel your subscription through the platform where it was purchased. Refund rules and processing depend on that platform. Contact support@pythra.ai if you need assistance.
Account or Data Deletion
Email privacy@pythra.ai from the email address associated with your account to request account or personal data deletion.
Report a Data or Product Issue
Email support@pythra.ai and include the market link, time observed, screenshot, and a description of the issue.
Pythra is operated by PALLAX INC.